Kandi Pop offers a no questions asked 30-day, money back guarantee. Just mail us back the product within the first 30 days and we’ll refund your full order amount.
Contact the Kandi Pop team by email at firstname.lastname@example.org. We will gladly provide you with our return address and additional information for returning your product.
It is your obligation to pay the return postage, and we recommend you opt for tracking to make sure your return makes it to us. Note: We must hear from you within 30 days and receive the bottle within 45 days from the original date of purchase for the refund to be valid.
We will refund your entire order, excluding shipping costs, as long as all products purchased are returned.
Once your return is received, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. However if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping your return item we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.